Last Updated: October 2026
At TripBaaz, we coordinate travel services such as hotels, transportation, sightseeing, activities, and other travel arrangements through third-party service providers. Once a booking is confirmed, TripBaaz may make advance payments or commitments to these service providers on the customer’s behalf.
1. Cancellation by Customer
Once a booking has been confirmed, TripBaaz does not provide a direct cancellation or refund from its own side.
Any cancellation request will be subject to the cancellation, refund, and modification policies of the respective hotel, transport operator, activity provider, or other service provider involved in the booking.
If a service provider approves a cancellation and refund, TripBaaz will facilitate the applicable refund to the customer after receiving the refundable amount from the relevant service provider.
If the service provider does not approve a cancellation or refund, TripBaaz will not be able to provide a refund for that service.
2. Non-Refundable Bookings
Certain hotels, transportation services, activities, permits, tickets, and other travel arrangements may be completely non-refundable once confirmed.
Customers are advised to carefully review the applicable booking terms before making payment.
3. Refund Amount
Where a refund is approved by the relevant service provider, the amount refundable to the customer will be limited to the amount actually received by TripBaaz from that service provider, after deduction of any applicable non-refundable charges, cancellation fees, payment gateway charges, administrative charges, or other charges applicable to the booking.
4. Cancellation Request
Cancellation requests must be communicated to TripBaaz as soon as possible through the official contact details provided on our website.
Submitting a cancellation request does not automatically guarantee a refund. The request will first be checked against the terms of the relevant service provider.
5. Changes to Bookings
Any request to change travel dates, hotels, transportation, sightseeing, or other services will also be subject to availability and the applicable terms of the respective service provider.
Additional charges may apply for approved modifications.
6. Cancellation by TripBaaz or Service Provider
In exceptional circumstances, a service may be cancelled or modified by TripBaaz or the relevant service provider due to operational issues, weather conditions, government restrictions, natural events, road conditions, safety concerns, or other circumstances beyond reasonable control.
Where applicable, TripBaaz will communicate the available alternatives or refund options provided by the relevant service provider.
7. No-Show
If a customer does not arrive at the hotel, vehicle pickup point, activity location, or other scheduled service without prior notice, the booking may be treated as a no-show.
No refund will be provided by TripBaaz for a no-show unless the relevant service provider specifically approves a refund.
8. Refund Processing
Where a refund has been approved and the refundable amount has been received by TripBaaz, the refund will be processed using the applicable payment method or another suitable method communicated to the customer.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
9. Important Notice
TripBaaz acts as a travel service coordinator and works with independent service providers. TripBaaz cannot guarantee a cancellation or refund where the relevant service provider does not offer one.
Customers should carefully review the booking details, inclusions, exclusions, and applicable cancellation conditions before making payment.
For any cancellation or refund-related query, please contact TripBaaz through the contact details available on our website.